Shipping policy

Shipping Policy

We are committed to providing a smooth, reliable, and convenient shopping experience for our customers across the UAE. All orders are carefully processed and prepared for dispatch through our trusted delivery partners. Once your order has been confirmed, it will normally be dispatched within 1–2 business days. Delivery within the UAE generally takes approximately 2–5 business days, depending on the delivery location and courier schedule.

Customers may receive order confirmation and delivery updates through the contact details provided at checkout. Please ensure that your name, phone number, and delivery address are accurate and complete to avoid any delays. Delivery times may occasionally be affected by weekends, public holidays, weather conditions, high order volumes, or circumstances beyond our control. If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, additional delivery arrangements or charges may apply.

Return & Refund Policy

We want every customer to be satisfied with their purchase. If you receive an item that is damaged, defective, incorrect, or different from what you ordered, please contact our customer support team within 24 hours of receiving your order. To help us resolve the issue quickly, customers may be required to provide clear photos or videos of the product and its original packaging.

Returned items must be unused, unworn, and in their original condition, including all original packaging, tags, accessories, and other included items. Returns or exchanges are subject to inspection and approval. Items that have been used, worn, washed, altered, damaged after delivery, or returned without their original packaging may not qualify for a return or refund.

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your return request. If approved, the applicable refund or replacement will be processed according to the circumstances of the order. Refund processing times may vary depending on the payment method and financial institution. Certain products may be non-returnable due to their nature, hygiene requirements, or other applicable restrictions.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Return Policy.